Shipping policy

At TAYPLAN LIMITED, we understand that timely and reliable delivery is critical to keeping your construction projects and job sites across the UK on schedule. We specialize in heavy and bulk B2B logistics throughout the United Kingdom.

1. Delivery Coverage

• We deliver exclusively across mainland England, Scotland, and Wales.

• For remote Scottish Highlands, offshore islands, or specific urban site deliveries with restricted access, please contact our logistics team prior to placing your order to confirm availability and specialized vehicle requirements.

2. Delivery Options & Processing Times

• Standard UK Trade Delivery: Dispatched within 2–4 business days after order confirmation and payment processing.

• Scheduled Delivery: You can select a preferred delivery date during checkout to align with your project milestones.

• Direct Site Drop-Off: Our transport partners are equipped to handle heavy trade loads, including full bundles of structural timber and pallets of sheet materials.

3. Shipping Costs & Bulk Orders

• Shipping fees are calculated at checkout based on the total weight, volume, and delivery destination within the UK.

• Due to the heavy and bulky nature of timber and construction materials, freight charges reflect specialized heavy-goods vehicle (HGV) transport.

4. Offloading and Site Access

• Customer Responsibility: The buyer or site representative must ensure safe, legal, and unobstructed vehicle access to the UK delivery address or job site.

• Offloading: Standard delivery includes curbside or tail-lift offloading. Site personnel must be present to receive and assist with offloading heavy timber bundles and plywood safely.

• Any failed delivery attempts due to site access restrictions, narrow lanes, or the absence of receiving personnel will incur a re-delivery charge.

5. Inspection and Damaged Goods

• Upon delivery, all goods must be inspected immediately by the recipient before signing the driver's delivery note.

• Any visible damages, shortages, or discrepancies must be clearly noted on the delivery receipt and reported to our customer service team within 48 hours of delivery to ensure a prompt replacement or claim resolution.